Below are the complete details of our shipping (delivery) policy to guarantee a seamless experience when you order your products.
Delivery Methods
We offer a variety of delivery options to meet your needs:
- Our own delivery: 1 business day
- Pickup mtaani: 1-3 business days
- Uber/Bolt boda: 1 business day
- Courier Services: 1-2 business days
Delivery times may vary based on your location and the method selected at checkout.
Delivery Rates
Delivery rates are calculated at checkout based on your location. We strive to keep our costs reasonable and transparent.
Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day.
Tracking Your Order
Once your order is en-route, you will receive a confirmation email/whatsapp message with the delivery updates.
Delivery Restrictions
Currently, we only deliver within Kenya
Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact our customer service team within 1-3 days of delivery. We will work with you to resolve the issue promptly.
Returns & Exchanges
Please refer to our Return Policy for information regarding returns and exchanges. If you receive an incorrect item, please reach out to us right away.
Contact Us
If you have any questions about our shipping/delivery policy or your order, feel free to reach out to our customer service team at info@yadahdelicacies.com or call/whatsapp us on 0758415537.