At Yadah Delicacies, your complete satisfaction with your purchase is our priority. If you are not entirely pleased with your order for any reason, we invite you to review our return policy detailed below.
Return Eligibility
You may return items within 7 days of receipt for a full refund or exchange, provided that:
- The product is unopened and in its original packaging.
- The item is not a final sale or clearance item.
Non-Returnable Items
Please note that certain items are non-returnable, including:
- Opened or used product containers
- Sale items marked as final sale
How to Initiate a Return
To initiate a return:
- Contact Us: Email our customer service team at info@yadahdelicacies.com or call 0758415537 to request a return authorization.
- Pack Your Items: Securely package the items you wish to return, including any original packaging and documentation.
- Deliver Your Return: Deliver the package to us.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 1-2 business days. Refunds will be issued to the original payment method used at checkout. Please note that delivery costs are non-refundable.
Exchanges
If you would like to exchange an item for a different product, please follow the return process above and place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 5 days of delivery. We will resolve the issue promptly by providing a replacement or refund.
Contact Us
For any questions regarding returns or exchanges, please reach out to our customer service team at info@yadahdelicacies.com or call/whatsapp 0758415537.